Services Used
OnePoint HCM All-in-One Human Capital Management Software
Background
Managing a workforce of 850 employees across 13 states comes with its challenges, especially when it comes to timekeeping, payroll, and workforce management. The HR and payroll teams at Exclusive Wireless were burdened with time-consuming manual processes that made tracking time, managing tax compliance, and handling workforce permissions complex and inefficient. Managing timekeeping across multiple states added another layer of difficulty, making it imperative to find a centralized and automated solution to streamline operations.
Solutions
Exclusive Wireless partnered with OnePoint HCM to implement a comprehensive workforce management solution that seamlessly integrates timekeeping, payroll, tax management, and employee self-service into one unified system. By leveraging OnePoint’s flexible and scalable HCM platform, the company significantly reduced administrative workload by automating timekeeping and scheduling processes across all 13 states. The system allowed for multiple levels of user permissions, ensuring that store managers, market managers, and corporate teams had the appropriate access while maintaining data security.
Self-service functionalities were introduced, empowering employees to independently update direct deposits, addresses, phone numbers, and emergency contacts. Additionally, structured workflows for time-off requests were implemented, ensuring approval processes were followed while reducing manual intervention. To further enhance payroll accuracy and compliance, the company established locked timekeeping entries, preventing unauthorized changes. With OnePoint’s dedicated customer support, any issues that arose were resolved quickly, ensuring smooth system operations.
Results
With OnePoint HCM, Exclusive Wireless has significantly improved efficiency in workforce management. The automated processes have freed up back-office staff to focus on higher-level strategic initiatives rather than being bogged down by administrative tasks. The organization now benefits from a unified system that seamlessly integrates payroll, tax management, and timekeeping, leading to reduced payroll processing time and improved accuracy with automated time tracking. Employees have gained greater autonomy through self-service features, decreasing the HR team’s workload. Compliance and accountability have also improved, thanks to locked timekeeping entries and structured approval workflows. Exceptional customer support has delivered a personalized experience despite working with a large-scale HCM provider.
Ongoing Success
The partnership with OnePoint has not only transformed daily workforce management but has also positioned Exclusive Wireless for long-term success. By leveraging OnePoint’s advanced capabilities, the organization can efficiently manage its expanding workforce while maintaining compliance and operational excellence.
“The relationship that we have with OnePoint right now is really, really awesome. Any issue that comes up, we know from experience that it will be taken care of quickly. It feels like we’re getting concierge service from a big company that can handle a lot of different things. Looking to the future, our partnership with OnePoint is already great for us. It’s the Ferrari of workforce management.”
For organizations looking for a comprehensive workforce management solution, OnePoint HCM provides the scalability, flexibility, and customer service necessary to manage complex workforce needs with ease.
