Customer Support

For Employees

Your data is available to you 24/7 from any computer, tablet or smartphone. If you are having trouble accessing your account, please review our most frequently asked questions below. If you continue to experience trouble with your application, please contact your employer’s human resources department or system administrator.

Please select your issue from the list below:

For HR Administrators

If you are unable to access your account, please contact your OnePoint service representative directly or call us toll-free at (866) 938-5835. You will be connected to a friendly support rep at our main office who can help you get back on track.

FAQs

I lost my password. How can I retrieve or reset it?

Please visit the ONEHCM Login page and enter your unique Company ID to access your company’s home page login screen. There you will find instructions to reset your password. If you do not have access to your Company ID or unique URL, contact your company’s HR department or system administrator to reset your user account.

I am having trouble logging in from my web browser.

Make sure that you are using the specific Company ID provided by your HR Department. Your Company ID might be a variation of your company’s name.

I can’t log in from my mobile device.

Reboot your device and try to log in again.

I am locked out of the system and need to reset my password.

Due to federal and state privacy and security regulations, ONEHCM does not have access to our client’s individual accounts and we are unable to grant access. Please contact your HR Department or System Administrator for your unique URL or to request a user account reset.

I would like to retrieve my pay statement, leave information or other tax forms.

Due to federal and state privacy and security regulations, ONEHCM cannot access payroll, personnel, tax or benefits data for our clients’ individual employee users. Contact your HR department or employer directly for assistance.

I am a past employee trying to retrieve a W-2 or other tax forms.

ONEHCM does not have access to any information for non-active employees of our clients. Contact your HR department or employer directly for assistance.

I need to access my benefit enrollment information/ I have questions about my benefits selections.

ONEHCM does not have access to any benefit enrollment information for individual employees of our clients. Please contact your HR department or employer directly.

Did you not find the answer to your support question?

Please contact ONEHCM, and a member of our team will be assigned to your inquiry.

(Note that due to security and privacy reasons, ONEHCM staff is not authorized to reset passwords, unlock accounts, or send any employment information (w2s or pay statements) to employees of our clients. If your request is related to one of these items please contact your HR or payroll department directly for assistance.)

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